The Accounts Receivable Manager will manage and be accountable for the results of Invoice Collection and highly complex Deduction resolution activities for a portfolio of accounts in both the US and Canada markets along generic, specialty and OTC product lines. The AR Manager is responsible for defining team operating standards and ensuring that essential procedures related to collections and deductions are consistently followed. The AR Manager will lead a team of approximately 6 people (Sr. AR Specialists and AR Specialists) from recruitment, training, motivation, growth and retention. The AR Manager will adapt the management of department plans and priorities, including the assignment, review and approval of staff assignments in order to address resource and operational challenges surrounding Invoice Collection, Deduction Resolution, and Revenue Recognition. The AR Manager, under guidance from the Assoc. Dir. Accounts Receivable will , providing training and direction as needed, including review and approval of net-outs, Auto Settlements, and Rebate Refunds within their approval tolerance. The AR Manager will set employee performance objectives, conduct performance reviews and recommend increase and bonus levels as well as design and implement Performance Improvement/Continuity Plans as required. The AR Manager will create and support best in class culture and operational practices to deliver the highest quality service and value to the business by anticipating and identifying trends to drive process improvements and efficiencies. The AR Manager will create or improve existing review and quality processes to insure accuracy of output in compliance with Sarbanes Oxley internal controls. The AR Manager will work closely with all business stakeholders to understand requirements, participate in regular reviews and address issues and escalations from customers to reach mutually beneficial resolutions in a timely manner. The AR Manager will design, implement and provide analytical support and reporting for customer discounts, rebate calculations, account balance and aging analysis and provide the applicable reporting, including Key Performance Metrics, Aging and Bad Debt Reserve recommendations to the Assoc. Dir. AR. The AR Manager will coordinate and communicate with the Legal Department, Sales and/or Collection Agencies on delinquent accounts. The A/R Manager will work closely with the Financial Analyst to be able to communicate order holds to customers. The AR Manager will also serve as Subject Matter Expert in the SAP Enterprise Project. The AR Manager will serve as a key resource to the Assoc. Dir. A/R to complete period end closing procedures including roll-forward and GL account reconciliations. The AR Manager will have regular internal contact with Teva employees at all levels, Customers, Customer’s auditors, Freight Carriers and Teva 3PL partners. The AR Manager will also provide technical guidance to employees, colleagues and / or customers.
Manage and be held accountable for all associated operations and performance results related to the Invoice Collection, Deduction Resolution, and Revenue Recognition processes, including analysis and reporting, under guidance from Assoc. Dir A/R and established policies and procedures.
Manage staff – recruitment, training, direction, objectives, performance reviews and improvement plans. Define staff operating standards and ensure policy compliance.
Troubleshoot, analyze, provide and implement solutions to issues, reconcile account differences and identify areas to improve efficiencies via automation to reduce or eliminate manual processes.
Responsible for meeting all month, and quarter end deadlines, including but not limited to the quarterly POD project. Adapt priorities and plans to address resource and /or operational challenges.
Follows Teva Safety, Health, and Environmental policies and procedures.
Other projects and duties as required/assigned
Undergraduate BA/BS degree in applicable discipline
7 years of related experience in the Pharmaceutical industry, at least 4 years in a supervisory capacity
· Advanced Excel skills (Pivot Tables, vlookup) required. SAP experience preferred.
· Solid knowledge of Oracle, BI, Discoverer
Company/Industry Related Knowledge:
· Pharmaceutical Industry experience, specifically in the Customer Deductions area
· Knowledge of the customer base
· General knowledge of global Teva organization.
Analytical / Technical
Ability to anticipate, visualize, articulate, and solve problems, making decisions that make sense and are based on available information
Ability to identify and anticipate issues / trends and develop and implement effective solutions, taking the initiative to escalate problems/issues when needed
Organization and Planning
Detail oriented with ability to effectively manage time, prioritizing workload to meet changing demands. Excellent prioritization and organizational skills. Ability to work with multiple data points or missing data to arrive at decisions, find root causes to take preventive and corrective action.
Ability to inspire and motivate team to deliver high performance and support them to reach their potential.