Teva Pharmaceuticals USA, Inc.

Director, IT Customer Operations

US-PA-North Wales
Requisition #
# Positions
Information Technology - Other


Direct the IT strategy and delivery of IT Services in support of Customer Operations for the US and Canadian businesses. Business areas owned include: Order-to-Cash, Customer Operations, Distribution, Product Returns, time keeping and payroll. IT systems owned include: ERP platforms (Oracle and SAP), EDI, Distribution / Warehouse Management Systems, Kronos, and iSeries.


Travel Requirements: 10-20%



Bullet-Proof Processing:  Establish vision and strategy to provide world-class IT Services to Customer Operations.   Ensure bullet proof operations for three major systems areas:  ERP, EDI and Distribution.  Define the Service Strategy and operating model, including service definitions, delivery model, key performance indicators, staffing plan, partnership model, and internal and external communications.

People Leadership and development:  Motivate and lead a high-performance team; attract, recruit, and retain required members of the team; provide mentoring and employee development; oversee development of succession plans at all levels of organizational responsibilities.  This role is expected to lead leaders so direct reports will include Managers and Sr. Managers.

Business Relationship Management:  Manage relationships with senior business stakeholders to ensure effective expectation management and alignment of team priorities with the business.  Intense focus on value creation and benefits realization.  The incumbent will be the face of IT for the business in these important areas.  

ERP Transition and Leadership:  Direct the Transition of the ERP Platform from Oracle to SAP for the US, and then for Canada.  Working with the EnterpRISE (SAP) Cluster Deployment team, ensure the readiness of related / interconnected systems and processes.  Work with the EnterpRISE Team on the support plan.  Note:  This role is not responsible for the deployment of EnterpRISE (SAP) in either the US or Canada, but will be very involved in all aspects of the program and will take on responsibility for ERP (SAP) after deployment and Hyper-care. 

IT Improvement and Innovation:  As a senior leader, the incumbent is expected to contribute independent ideas, proposals, and projects for improving the efficiency, effectiveness, and value of IT at Teva.  Further, the incumbent will develop those ideas into programs and deliver them.   Expectations include working within the NA Commercial IT Team and across Global IT, driving innovation and process improvement, challenging the status quo, and creating cross-functional teams to improve our operations and value.

Accurate and timely planning, reporting, and controls:  Ensure accurate and timely planning, reporting, and controls across project, program, staffing, budget, and business-facing areas, including: 

·         Annual budgeting (AOP) process for designated systems and business areas

·         Program and Project status, budget risks, and forecast

·         Monthly AOP checkpoints, forecasts, and adjustments

·         Employee development and team leadership

Follows Teva Safety, Health, and Environmental policies and procedures.  
Other projects and duties as required/assigned


Education Required:


Bachelor’s degree in a technical discipline required


Education Preferred:


Master’s degree


Experience Required:


10+ years progressive IT project management experience, with track record of delivering high risk projects while meeting delivery, quality, and compliance standards


8+ years experience managing, developing and leading a team of people in different locations


Significant experience in enterprise ERP platforms in a large global organization; preferably Oracle E-Business Suite 11i and/or SAP ECC 6.0.


Proven skills and experience managing and controlling large IT project and program budgets, and leading global project teams


Proven track record of defining business strategies and influencing key business stakeholders


Experience shaping innovative solutions that have a major impact within the business area and organization


Experience working in a global organization where stakeholders and project team members are geographically dispersed


Functional Knowledge:


IT Global program leadership

Company/Industry Related Knowledge:


Pharmaceutical/healthcare experience highly preferred

Job-specific Competencies:


1.Excellent business acumen with sensitivity to environment

2.Strong negotiating skills and experience across complex groups


3.Helicopter view, ability to think strategically but be hands –on and getting into the project details as well.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.